User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the 4Crowns platform. They explain our relationship with users, outline account-holder responsibilities, and set out basic operational rules for playing, depositing, and withdrawing. By registering or using our services you agree to comply with these terms and any site rules or promotional conditions we publish from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account per person is permitted where applicable, and you must not allow anyone else to access your account. You must notify us promptly if you suspect unauthorised access or a security breach. We may suspend or close accounts where we reasonably suspect fraud, abuse, or breach of these terms.
Eligibility requirements
To use our services you must be legally permitted to gamble in your location and meet the legal gambling age that applies where you live. You must not open an account or place wagers on behalf of anyone who is barred from gambling, including self-excluded persons. We reserve the right to refuse registration or close accounts where eligibility cannot be verified.
Acceptable platform use
Use of the site is intended for lawful, private entertainment only. Prohibited behaviour includes attempting to manipulate games, using multiple accounts to gain an advantage, exploiting promotions, chargebacks, or attempting to bypass restrictions through VPNs or other means. Where we detect irregular or abusive activity we may restrict access, withhold funds pending investigation, and take action to protect other players and the integrity of the platform.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which will be published with each offer. Common conditions include minimum deposits, wagering requirements, eligible games, maximum cashout limits, and time limits. We may require you to opt in, apply a promo code, or meet other activation steps. Abuse of bonuses or failure to comply with promotion rules may result in bonus voiding and account sanctions.
Deposits and withdrawals
We offer a range of payment methods; availability and limits may vary by user and region. All deposits credited to your account must be genuine and made by the account holder. Withdrawals are subject to identity verification, which we may request before processing a payout. Verification may include documentation and other checks to confirm identity and payment ownership. We aim to process valid withdrawal requests promptly, but processing times and limits may vary. If you have questions about a transaction, contact [email protected].
Dispute resolution
If a dispute arises, contact our customer team first so we can investigate and try to resolve the matter. We will review account records and transaction history and aim for a timely response. Where resolution cannot be reached directly, both parties may consider independent advice or alternative dispute routes available in their area. Nothing in these terms prevents you from seeking legal remedies where applicable.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated via the site or by other reasonable means. Continued use of 4 Crowns after changes constitute acceptance of the updated terms. It is your responsibility to review the terms periodically and ensure continued compliance.