User Privacy Policy

Welcome to the privacy page for 4Crowns. This document explains how we collect, use, store, and protect the personal information you provide when you create an account, play games, or use site features. We are committed to protecting your privacy and keeping you informed about how your data is handled.

Types of data we collect

We collect information you give us directly and information created through your use of our services. This helps us operate accounts, process payments, deliver support, and improve the site.

Personal data

Personal data includes items you provide during registration or account updates, such as your name, email address, date of birth, contact details, and any identity documents submitted for verification. We also collect account credentials and preferences you choose in your profile.

Technical data

Technical data covers information generated automatically when you access the site, including IP addresses, device type, browser, operating system, pages visited, session times, and error logs. This data helps us maintain and secure the service and troubleshoot technical issues.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game activity, and bonus usage. We store transaction records and account history to support payments, dispute resolution, and account management.

How we use your information

We use collected data to create and maintain your account, process payments, provide customer support, manage bonuses and promotions where applicable, and monitor activity for fraud prevention and responsible play. We also use aggregated or anonymised data for analytics and to improve site functionality.

Data protection practices

We implement reasonable organisational and technical measures to protect data from unauthorised access, loss, or misuse. Access to personal information is limited to staff and service partners who need it to perform their duties. While we use security measures commonly found in online services, no system can be guaranteed completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to enable site features, remember preferences, analyse usage, and support advertising where applicable. You can manage cookie preferences through your browser settings. For more details on cookie types and options, consult the site cookie notice.

User rights

You have rights to access personal information we hold about you, and to request correction or deletion where applicable. You may also object to or restrict certain processing and request copies of your data. Where requests are restricted by law or necessary for fraud prevention, we will explain the reason.

Access, correction and deletion

To access, correct, or request deletion of your data, contact our support team via the site support channels. We will verify your identity before fulfilling requests and provide guidance on any information that we cannot delete for legal or operational reasons.

Information sharing and third parties

We share personal data with payment processors, identity verification services, analytics providers, and other service partners to operate the service. We do not sell personal data. Where data is shared, we require partners to protect information and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. When we make significant changes, we will post a notice on the 4 Crowns site and update the effective date. Continued use of the service after changes indicates acceptance of the revised policy.